Activity: 10.04 - Complete Technology Knowledge Management Process
The purpose of this activity is to ensure that the Technology Knowledge Management hand over activities are completed and appropriate client sign-offs are obtained.
DescriptionWork Breakdown StructureRolesWork Product Usage
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Parent Activities
Description
At the closure of the Service Engagement, Technology Knowledge Manager along with the Engagement Manager must define the terms and conditions for the handover of Technology Knowledge Management process. Key resources for the handover activity must be identified along with detailed roles and responsibilities. Technology Knowledge Management Handover Report must be created to cover all the details of the Technology Knowledge Management handover.

The Technology Knowledge Manager must also produce Technology Knowledge Management Summary, documenting the lessons learnt and improvement suggestions for Technology Knowledge Management.